FULL TIME, PERMANENT
REPORTS TO: Services Manager
CORE PURPOSE(S): To support the Services Manager in the overall
delivery of the Services Function within ARC, including Marketing,
Communications, Services Development and Client Relationship
Management
RESPONSIBILITIES:
_General_
* Work closely with Services Manager to plan, develop, implement and
maintain both current and new services, courses and programmes based
on client needs and requests
* Support with Project Delivery
* Support with the recruitment of potential volunteers and
therapists
* Professionally work with the therapists, ensuring smooth operation
of the day-to-day services
_Services Marketing Support_
* Update the monthly services brochure and disseminate to hospital
and medical professionals and upload to the website & social media
* Develop Services Content for Social Media, ARC Website, Client
Newsletters & Other Marketing Supports
* Support with management and delivery of Client Communications Plan
* Support with management and delivery of Health Care Professionals
Communications Plan
* Liaise with key external contacts such as the Oncology Departments
of the main hospitals, Daffodil Centres and other relevant contacts to
promote and advertise ARC?s services to patients
* Support with Production of Marketing Collateral
_Research, Reporting & Analysis_
* Provide support with client research and market research
* Support with reporting and Management Information requests
* Support with the evaluation of Services Effectiveness and Client
Communications
_Administration_
* Carry out ad hoc duties as requested by the Services Manager
* Liaise with all third parties regarding the following services:
Printing, Stationery, Website, Design
_Client database_
* Support with client database management and amending when necessary
all client information and produce reports and documents as required
EXTERNAL AND INTERNAL COMMUNICATIONS:
* Liaise with other centre coordinators/managers, Services and
Fundraising & Communications team members across the organisation
* Liaise with Volunteers, Therapists and Clients
* Liaise with external contractors and service providers
QUALIFICATIONS OR EXPERIENCE REQUIRED FOR THE ROLE:
* At least **Apply on the website** years experience gained in a
similar environment.
* Proven initiative and demonstrated ability to develop, drive and
deliver ideas to plan
* Excellent technical skills in all elements of Microsoft Office,
Outlook and an ability to use several different technology platforms
* Fluent English with strong communication skills, both written and
oral
* Motivated and energetic self-starter who takes initiative
* Ability to multi-task and balance multiple projects
* Excellent attention to detail
* Willingness to learn and take on new responsibilities
DESIRABLE:
* 3rd level qualification or relevant experience.
* Database (e.g. Salesforce) and website management experience
* Graphic design, video production and/or digital photography skills
an advantage
* Experience gained in a charitable organisation
IF YOU ARE INTERESTED IN THIS ROLE, PLEASE SEND YOUR CV AND A COVER
LETTER TO **APPLY ON THE WEBSITE**
JOB TITLE: CLIENT SERVICES & MARKETING EXECUTIVE
FULL TIME, PERMANENT
REPORTS TO: Services Manager
CORE PURPOSE(S): To support the Services Manager in the overall
delivery of the Services Function within ARC, including Marketing,
Communications, Services Development and Client Relationship
Management
RESPONSIBILITIES:
_General_
* Work closely with Services Manager to plan, develop, implement and
maintain both current and new services, courses and programmes based
on client needs and requests
* Support with Project Delivery
* Support with the recruitment of potential volunteers and
therapists
* Professionally work with the therapists, ensuring smooth operation
of the day-to-day services
_Services Marketing Support_
* Update the monthly services brochure and disseminate to hospital
and medical professionals and upload to the website & social media
* Develop Services Content for Social Media, ARC Website, Client
Newsletters & Other Marketing Supports
* Support with management and delivery of Client Communications Plan
* Support with management and delivery of Health Care Professionals
Communications Plan
* Liaise with key external contacts such as the Oncology Departments
of the main hospitals, Daffodil Centres and other relevant contacts to
promote and advertise ARC?s services to patients
* Support with Production of Marketing Collateral
_Research, Reporting & Analysis_
* Provide support with client research and market research
* Support with reporting and Management Information requests
* Support with the evaluation of Services Effectiveness and Client
Communications
_Administration_
* Carry out ad hoc duties as requested by the Services Manager
* Liaise with all third parties regarding the following services:
Printing, Stationery, Website, Design
_Client database_
* Support with client database management and amending when necessary
all client information and produce reports and documents as required
EXTERNAL AND INTERNAL COMMUNICATIONS:
* Liaise with other centre coordinators/managers, Services and
Fundraising & Communications team members across the organisation
* Liaise with Volunteers, Therapists and Clients
* Liaise with external contractors and service providers
QUALIFICATIONS OR EXPERIENCE REQUIRED FOR THE ROLE:
* At least **Apply on the website** years experience gained in a
similar environment.
* Proven initiative and demonstrated ability to develop, drive and
deliver ideas to plan
* Excellent technical skills in all elements of Microsoft Office,
Outlook and an ability to use several different technology platforms
* Fluent English with strong communication skills, both written and
oral
* Motivated and energetic self-starter who takes initiative
* Ability to multi-task and balance multiple projects
* Excellent attention to detail
* Willingness to learn and take on new responsibilities
DESIRABLE:
* 3rd level qualification or relevant experience.
* Database (e.g. Salesforce) and website management experience
* Graphic design, video production and/or digital photography skills
an advantage
* Experience gained in a charitable organisation
IF YOU ARE INTERESTED IN THIS ROLE, PLEASE SEND YOUR CV AND A COVER
LETTER TO **APPLY ON THE WEBSITE**
We need : English (Good)
Type: Permanent
Payment:
Category: Health
